Fraud & Quality Assurance Manager

This is not a traditional QA role.

We're looking for someone who combines strong fraud expertise with a solid understanding of quality assurance and lending operations. This is an opportunity to help shape a growing fraud function at a critical stage of its evolution. With strong foundations already in place, you'll have the freedom to build on what's been created, introduce new ideas and make a genuine impact across the business.

As BFS continues to grow and expand into new products, you'll play a key role in strengthening fraud prevention, detection and quality assurance capabilities. Working closely with an experienced leadership team, you'll have the chance to influence change, drive continuous improvement and build a function that grows alongside the business.

You'll have the opportunity to build, lead and influence how fraud prevention and quality assurance evolve across the business, while driving a culture of continuous improvement that strengthens controls, protects customers and supports sustainable growth.

This role will evolve a lot over the first 12-18 months, with genuine scope to grow as the business expands into new products and markets.

What you'll be doing:

• Lead Avanti's fraud detection, prevention and response activities across the end to end lending lifecycle
• Identify emerging fraud trends, investigate suspicious activity and implement practical solutions to reduce risk
• Develop and enhance fraud reporting, insights and controls that support better business decisions
• Drive fraud awareness across Credit, Settlements, Distribution and other key business areas
• Conduct targeted quality assurance and hindsight reviews to ensure lending decisions align with policy and risk requirements
• Create and deliver a business wide continuous improvement programme that strengthens processes, controls and customer outcomes
• Identify control weaknesses and implement improvements that reduce fraud exposure and operational risk
• Partner with stakeholders across lending, risk and compliance to embed better fraud prevention and detection practices
• Stay ahead of industry fraud trends and introduce innovative approaches to protect the business

What we're looking for:

• Strong fraud management experience within lending, banking or financial services
• A practical understanding of fraud prevention, detection, investigation and control design
• Experience working with QA, audit, hindsight review or assurance frameworks
• Knowledge of fraud monitoring tools, reporting and risk management processes
• Experience with fraud reporting platforms such as Protecht and industry fraud intelligence solutions
• The ability to influence stakeholders and drive meaningful change across a business
• Strong analytical skills with the ability to turn insights into action
• Experience within consumer lending, asset finance or broader credit environments
• A hands on approach with the confidence to build and shape a function rather than simply maintain one

If you're someone who enjoys creating, improving and challenging the status quo, and you want the opportunity to build something rather than inherit a finished product, we'd love to hear from you.

Position description Apply now

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