Collections Officer

Due to our continued growth, we’re looking for Collections Officers to join our Auckland based team, working across early collections, late collections, and recoveries. This is a varied, end‑to‑end opportunity where you’ll build deep capability across the full collections lifecycle, while still keeping the customer at the centre of everything you do.

**Previous collections experience is not essential. If you bring strong customer engagement skills and a genuine interest in starting a career in finance, we are keen to invest in you, provide training and help you grow within the industry**

You’ll be part of a supportive, high performing team in our brand new Auckland office, complete with ocean views, a free onsite gym/sauna, golf simulator and reformer Pilates studio, as well as the flexibility of one day working from home.

What you’ll be doing

• Managing customer accounts across early collections, late collections, and recoveries
• Engaging with customers via phone and email to understand their circumstances and agree on realistic solutions
• Identifying customers experiencing hardship and supporting appropriate next steps
• Negotiating and managing payment arrangements while monitoring ongoing performance
• Escalating accounts appropriately in line with policy and regulatory requirements
• Maintaining accurate, detailed records of customer interactions and outcomes
• Operating with a strong focus on compliance, integrity, and customer fairness

What you’ll bring

• Experience in collections, credit, customer service, or a contact centre environment
• Strong communication skills with the ability to handle challenging conversations professionally and empathetically
• Confidence working across multiple priorities in a fast paced environment
• Sound judgement and a solution focused mindset
• High attention to detail and comfort working with systems and processes
• A collaborative, team‑focused approach and willingness to learn across different areas of collections

What's in it for me?

Within the Avanti Finance Group, you can look forward to flexible and hybrid working as we offer up to two days working from home following your initial training period. We give back to our communities through our support of Duffy Books, and by offering an Annual Volunteer Day for you to use for a purpose that's close to your heart. We believe in celebrating diversity, and we also celebrate talent and development by working with you through an established capability framework that puts you in the driving seat of your development while achieving business goals. You won't find a gender pay gap here, as we have great remuneration packages but as we all know there's more to an awesome job than the money. If you are happy and fulfilling your potential, while feeling supported, valued and empowered, then that’s a win for us! Fresh fruit, My Everyday Wellbeing Memberships, and increased Kiwisaver match is there for you to feel good from the inside out.

Position description Apply now

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