Senior Collections Officer (with Asset Recovery Experience)

At Avanti Finance Group, we are more than just a non-bank lender—we are a dynamic, privately owned financial institution with a bold vision. Operating across New Zealand and Australia, we are on a growth mission to lead and inspire our industry through innovation and the development of exceptional financial services products. Our success is built on a motivated and engaged workplace culture that fosters personal growth, high performance, and a commitment to excellence.

We are seeking an experienced and proactive Senior Collections & Asset Recovery Officer to join our high-performing team. Reporting to the Head of Collections & Operations, this role is pivotal in managing secured debt recovery strategies, working closely with mercantile agents, legal teams, and external stakeholders to maximise asset recovery outcomes.

What You’ll Do:

• Lead and manage the end-to-end secured debt collection and asset recovery process, ensuring efficiency and compliance.
• Develop and execute recovery strategies, leveraging investigations and skip tracing to locate customers and assets.
• Negotiate and manage relationships with mercantile agents, legal representatives, and auction houses to optimise asset recovery.
• Oversee a portfolio of high-value and complex delinquent loans, ensuring effective risk management and resolution.
• Assess and mitigate credit risk exposure while implementing tailored recovery solutions.
• Ensure compliance with all regulatory requirements, including NCCP consumer guidelines, debt collection laws, and privacy regulations.
• Act as a key point of escalation, providing expertise and guidance within the Collections team to drive successful outcomes.
• Maintain meticulous records, ensuring data integrity, reporting accuracy, and adherence to company policies.
  

What You’ll Bring:

• Proven experience in debt collection, secured asset recovery, and financial risk management within Australia.
• Expertise in mercantile agent management, distressed debt handling, and repossession processes.
  
• Strong negotiation, analytical, and critical-thinking skills, with the ability to drive favourable recovery outcomes.
  
• Exceptional communication and stakeholder management skills, with the ability to influence and build long-term relationships.
  
• High attention to detail, strong organisational skills, and the ability to self-manage a portfolio of complex cases.
  
• Resilience, adaptability, and problem-solving abilities in a dynamic and high-pressure environment.
  
• Full working rights in Australia.

Why Join Avanti Finance Group?

Be part of an innovative and growing organisation that is shaping the future of non-bank lending. Join a supportive and collaborative team that values expertise, growth, and career progression, offering a competitive salary package and benefits. This role provides exciting opportunities for professional development and advancement in a high-performance environment, where your skills and contributions will be recognised and rewarded.