Motorcentral Helpdesk & Software Support

Motorcentral is a New Zealand tech company on a mission to make life genuinely better for automotive dealers. We're a small, tight-knit team of people who care deeply about the work we do and the customers we serve - and we're looking for others who feel the same way.

We build and support a suite of software products used by hundreds of dealerships across the country every single day. That means what we do actually matters - when a dealer can't get into their system or needs help getting a new tool working, we're the people they turn to. We take that responsibility seriously, and we take pride in doing it well.

We move at pace, we're always improving, and we value people who bring both skill and genuine enthusiasm to their work. Our capable team is focused on building great products and looking after the dealers who rely on them. Motorcentral is part of the Avanti Finance Group, a privately owned, non-bank lender operating across New Zealand and Australia. This gives us solid foundations and backing  while we maintain the culture and agility of an independent tech company.

The Role

This is a hands‑on role at the heart of how Motorcentral supports its dealer customers every day. You’ll be the go‑to person for dealers needing help across our product suite - diagnosing issues, guiding customers through setup, and ensuring they get real value from the tools they use.

Beyond frontline support, you’ll play an active role in improving the overall customer experience by:

• Building and maintaining support resources
• Contributing to product testing
• Working closely with our tech team to share insights from the market

You’ll also take ownership of dealer account setup and product configuration, making sure new and existing customers are set up for success from day one.

If you enjoy being genuinely helpful, thrive in a fast‑moving tech environment, and have an interest in the automotive industry, this role could be a great fit.

This is a 6‑month fixed‑term contract

What You'll Bring

• Experience in a customer support, product support, technical helpdesk, or software administration role, experience in automotive, SaaS, or fintech is a plus
• A significant part of this role is telephone-based support, so you'll need to communicate clearly and professionally in English - both in writing and in live conversations with dealers
• Strong computer literacy with the ability to get across new software quickly
• A customer-first mindset - you genuinely enjoy helping people and find satisfaction in resolving issues
• Numerically confident with solid attention to detail
• Calm and professional under pressure, including when dealing with frustrated customers
• Well organised with the ability to juggle competing priorities without dropping the ball

What's in it for me?

Within the Avanti Finance Group, you can look forward to flexible and hybrid working as we offer up to two days working from home following your initial training period. We give back to our communities through our support of Duffy Books, and by offering an Annual Volunteer Day for you to use for a purpose that's close to your heart. We believe in celebrating diversity, and we also celebrate talent and development by working with you through an established capability framework that puts you in the driving seat of your development while achieving business goals. You won't find a gender pay gap here, as we have great remuneration packages but as we all know there's more to an awesome job than the money. If you are happy and fulfilling your potential, while feeling supported, valued and empowered, then that’s a win for us! Fresh fruit, My Everyday Wellbeing Memberships, and increased Kiwisaver match is there for you to feel good from the inside out.

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