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Lending Operations Admin
Avanti Finance is growing – fast
We’re on a mission to become the best specialist lending company in New Zealand and Australia, and we’re looking for ambitious, driven people to help get us there.
We’ve got bold goals and a clear vision for the future. That means exciting opportunities for those ready to champion new ideas, challenge the status quo, and grow alongside us.
If you’re hungry to make an impact, thrive in a fast-paced environment, and love turning ideas into action – you’ll feel right at home here.
We're looking for a sharp, service-savvy operations professional to join our Lending Operations team in Sydney. This isn't just admin - this is the engine room of our broker and dealer relationships, where your attention to detail and proactive support directly fuel our sales success.
Reporting to the Head of Lending Operations, you'll be the go-to person for introducers, brokers, and dealers navigating the BFS ecosystem. You'll bridge Sales, Ops, and Customer Service - keeping accreditations on track, systems humming, and relationships rock-solid.
What you'll be doing:
- Own the accreditation process - manage compliance checks, keep records pristine, and ensure every new introducer has a seamless onboarding experience
- Be the first point of contact for system access support (password resets, training, self-service enablement)
- Keep our introducer manual sharp, current, and genuinely useful
- Deliver standout service - answer queries, troubleshoot issues, create "how-to" guides that actually help
- Keep Sales Master comms lists accurate and battle-ready
- Support our Customer Service crew across email and phone, always with an eye on how we can do it better
- Roll up your sleeves across Operational Support and Lending Ops - because when the business wins, we all win
- 3yrs+ years of admin experience in automotive or finance, ideally supporting sales or customer-facing teams - but if you've got a solid admin background elsewhere and know you can nail this, apply anyway
- Fluent in financial services and what great service looks like
- Agile, adaptable, and ready to shift gears when priorities change
- Obsessed with getting it right - for customers, partners, and your team
- Tech-savvy (MS Office is second nature)
- A clear communicator who thinks critically and acts decisively
- Highly organised with killer time management and the ability to juggle like a pro
What's in it for me?
Within the Avanti Finance Group, you can look forward to flexible and hybrid working as we offer up to two days working from home following your initial training period. We give back to our communities through our support of Duffy Books, and by offering an Annual Volunteer Day for you to use for a purpose that's close to your heart. We believe in celebrating diversity, and we also celebrate talent and development by working with you through an established capability framework that puts you in the driving seat of your development while achieving business goals. You won't find a gender pay gap here, as we have great remuneration packages but as we all know there's more to an awesome job than the money. If you are happy and fulfilling your potential, while feeling supported, valued and empowered, then that’s a win for us! Fresh fruit, Healthy Food Guide Memberships, and increased Kiwisaver match is there for you to feel good from the inside out.
https://vimeo.com/1081452033/4cc11ed63b
Our values keep us grounded
Even as we scale, our values remain our compass:
* People First: We care deeply – for our team, our customers, our partners, and our communities. This is a place where you’re supported to show up as yourself and do your best work.
* Relentlessly Helpful: We roll up our sleeves and make things happen. Whether it’s helping a customer, an introducer, a teammate, or your own career, we’re here to make the impossible possible.
* Do What’s Right: No shortcuts. No ego. Just doing the right thing, every time. Trust and transparency are at the heart of how we do business.
We’re building a workplace where people are challenged, supported, and inspired to do their best work – because when our people thrive, so does our business.
At Avanti, you’ll be joining a team that’s as ambitious as it is grounded in purpose. We’re not just growing fast – we’re growing to be the best.
Come be part of something that’s making a real difference.
Respectfully, no agencies please.