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Customer Services Specialist - 6 month contract
Avanti Finance is growing – fast
We’re on a mission to become the best specialist lending company in New Zealand and Australia, and we’re looking for ambitious, driven people to help get us there.
We’ve got bold goals and a clear vision for the future. That means exciting opportunities for those ready to champion new ideas, challenge the status quo, and grow alongside us.
If you’re hungry to make an impact, thrive in a fast-paced environment, and love turning ideas into action – you’ll feel right at home here.
The role
As a Customer Service Officer, you’ll be the first point of contact for our customers, playing a key role in delivering a friendly, helpful, and professional experience every time.
You’ll respond to customer enquiries via phone and email, help resolve issues, and ensure customers feel supported and informed throughout their interaction with us. This role suits someone who brings positive energy to their work, enjoys helping people, and can stay organised and calm in a fast‑paced environment.
Working closely with your team and internal stakeholders, you’ll manage multiple enquiries at once, update customer information accurately, and follow established processes to deliver consistent, high‑quality service. You’ll also contribute to a collaborative team culture where everyone supports each other to get the best outcomes for our customers.
This a 6-month contract
What you’ll bring
- A positive attitude, strong energy, and a genuine passion for helping people — customer service experience is preferred, but mindset and approach are just as important.
- Experience in a customer service environment, whether that’s retail, hospitality, reception, contact centres, or similar.
- Excellent verbal and written communication skills, with the ability to engage customers in a clear, professional, and friendly manner.
- Strong problem‑solving skills, with the ability to troubleshoot and resolve customer queries efficiently.
- The ability to manage multiple tasks and prioritise effectively in a fast‑paced environment.
- A collaborative team player who works well with colleagues across different teams and departments.
- Flexibility to adapt to changing priorities and take on a variety of responsibilities as needed.
- Comfortable using email and phone systems, with confidence learning new programs and tools.
What's in it for me?
Within the Avanti Finance Group, you can look forward to flexible and hybrid working as we offer up to two days working from home following your initial training period. We give back to our communities through our support of Duffy Books, and by offering an Annual Volunteer Day for you to use for a purpose that's close to your heart. We believe in celebrating diversity, and we also celebrate talent and development by working with you through an established capability framework that puts you in the driving seat of your development while achieving business goals. You won't find a gender pay gap here, as we have great remuneration packages but as we all know there's more to an awesome job than the money. If you are happy and fulfilling your potential, while feeling supported, valued and empowered, then that’s a win for us! Fresh fruit, My Everyday Wellbeing Memberships, and increased Kiwisaver match is there for you to feel good from the inside out.
Our values keep us grounded
Even as we scale, our values remain our compass:
* People First: We care deeply – for our team, our customers, our partners, and our communities. This is a place where you’re supported to show up as yourself and do your best work.
* Relentlessly Helpful: We roll up our sleeves and make things happen. Whether it’s helping a customer, an introducer, a teammate, or your own career, we’re here to make the impossible possible.
* Do What’s Right: No shortcuts. No ego. Just doing the right thing, every time. Trust and transparency are at the heart of how we do business.
We’re building a workplace where people are challenged, supported, and inspired to do their best work – because when our people thrive, so does our business.
At Avanti, you’ll be joining a team that’s as ambitious as it is grounded in purpose. We’re not just growing fast – we’re growing to be the best.
Come be part of something that’s making a real difference.
Respectfully, no agencies please.