Customer Service Officer

Branded Financial is growing – fast

We’re on a mission to become the best specialist lending company in New Zealand and Australia, and we’re looking for ambitious, driven people to help get us there.

We’ve got bold goals and a clear vision for the future. That means exciting opportunities for those ready to champion new ideas, challenge the status quo, and grow alongside us.

If you’re hungry to make an impact, thrive in a fast-paced environment, and love turning ideas into action – you’ll feel right at home here.

Branded Financial Services is a part of the Avanti Finance Group, a growing non bank lender operating across Australia and New Zealand. We work closely with brokers and introducers to deliver fast, fair and commercial lending decisions, backed by strong credit discipline and a genuinely people first culture.

We are now looking for a Customer Service Officer to join our Sydney based Customer Service team. This is a hands on role suited to someone who enjoys meaningful customer conversations, practical problem solving and achieving sustainable outcomes for both customers and the business.

So, what’s the role?
Reporting to the Head of Lending Operations, you will be responsible for providing front‑line support to customers via phone and email channels. This role supports customer requests, resolves issues efficiently, maintains accurate records and ensures service excellence is demonstrated at every touchpoint. You may at times be required to engage with other departments and keeping communication clear and upbeat and timely

What will you be doing?

  • Engaging customers through inbound and outbound contact to assist with general enquiries relating to their loan account.
  • First point responder in problem‑solving,
  • Updating customer information
  • Maintaining accurate records, file notes, and documentation across systems
  • Ensuring all activity aligns with regulatory, compliance, and responsible lending requirements
  • Working collaboratively with internal teams to deliver positive end to end customer outcomes

What experience will you bring?

  • Experience in customer service or financial services within the Australian market, ideally
  • Understanding of regulatory, compliance and responsible lending obligations
  • Strong verbal and written communication skills with the ability to manage sensitive conversations
  • A solutions focused mindset with sound judgement and negotiation skills
  • Strong attention to detail and the ability to manage competing priorities
  • A team first approach with resilience and a genuine desire to help customers
  • Customer centric approach

Apply now

Our values keep us grounded

Even as we scale, our values remain our compass:

* People First: We care deeply – for our team, our customers, our partners, and our communities. This is a place where you’re supported to show up as yourself and do your best work.

* Relentlessly Helpful: We roll up our sleeves and make things happen. Whether it’s helping a customer, an introducer, a teammate, or your own career, we’re here to make the impossible possible.

* Do What’s Right: No shortcuts. No ego. Just doing the right thing, every time. Trust and transparency are at the heart of how we do business.

We’re building a workplace where people are challenged, supported, and inspired to do their best work – because when our people thrive, so does our business.

At Branded Financial Services, you’ll be joining a team that’s as ambitious as it is grounded in purpose. We’re not just growing fast – we’re growing to be the best.

Come be part of something that’s making a real difference.

Respectfully, no agencies please.

Apply now
Apply with SEEK

Full Time

Job no: DWAP60522

Location: Sydney

Brand: Branded Financial Services

Closing Date: Friday, 12 June 2026

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