Customer Operations Lead - Property
Avanti Finance is growing – fast
We’re on a mission to become the best specialist lending company in New Zealand and Australia, and we’re looking for ambitious, driven people to help get us there.
We’ve got bold goals and a clear vision for the future. That means exciting opportunities for those ready to champion new ideas, challenge the status quo, and grow alongside us.
If you’re hungry to make an impact, thrive in a fast-paced environment, and love turning ideas into action – you’ll feel right at home here.
This is a hands-on leadership opportunity for someone who understands property lending, knows how to navigate complex arrears, and can confidently guide an experienced team through challenging cases.
As our Customer Operations Lead - Property, you’ll bring together lending knowledge, collections experience and practical leadership to help the team make sound decisions, manage risk and deliver strong arrears outcomes.
You’ll be joining an established property team that is motivated, results-driven and takes real pride in maintaining strong arrears performance. This is an opportunity to build on that success while bringing your own experience, perspective and leadership style to the team.
The role
You’ll provide day-to-day leadership and technical guidance across our property arrears portfolio, helping the team manage more complex cases and deliver against arrears targets.You’ll stay close to the detail, supporting cases from early arrears through to legal recovery and mortgagee sale, while providing clear direction when the team needs it.
You’ll also play a key role in monthly arrears governance, helping prepare portfolio information, identify risks and provide updates on key cases.
What you’ll do
- Lead and support an experienced Property Arrears team
- Drive performance against arrears targets and portfolio outcomes
- Provide guidance on complex property lending and recovery cases
- Support cases involving legal notices, mortgagee sales and external legal providers
- Coach the team on account strategy, decision-making and next steps
- Identify portfolio risks and opportunities for earlier intervention
- Support monthly arrears governance and present updates on key cases
- Work closely with Lending, Credit, Legal and Risk
What you’ll bring
- Around 5+ years’ experience across lending, collections, recoveries or property arrears
- Strong property or mortgage lending knowledge
- Experience managing arrears through to legal recovery and mortgagee sale
- Experience coaching, mentoring or leading others
- Confidence working with complex lending structures, including trusts and companies
- Strong judgement and the confidence to challenge thinking and provide direction
- Banking or other financial services experience would be highly regarded
If you enjoy complex lending, know what good arrears management looks like and want to step into a hands-on leadership role, we’d love to hear from you.
What's in it for me?
At Avanti Finance, you'll be supported to grow your career, develop new skills and take ownership of your professional development.
You'll have the chance to give back to the community through initiatives such as Duffy Books in Homes and our annual volunteer day programme.
Depending on the role and team, flexible working arrangements may be available to support your work-life balance.
You'll have access to a range of benefits, which include enhanced KiwiSaver employer contributions (on top of your base salary), enhanced parental and secondary carer benefits, free access to a gym, pilates studio, sauna and state-of-the-art end of trip facilities, and fresh fruit in the office.
If you're looking for a place where you can realise your potential, feel supported and make a meaningful contribution, we'd love to hear from you.
