Customer Care and Resolution Specialist Summer Casuals
Branded Financial is growing – fast
We’re on a mission to become the best specialist lending company in Australia and New Zealand, and we’re looking for ambitious, driven people to help get us there.
We’ve got bold goals and a clear vision for the future. That means exciting opportunities for those ready to champion new ideas, challenge the status quo, and grow alongside us.
If you’re hungry to make an impact, thrive in a fast-paced environment, and love turning ideas into action – you’ll feel right at home here.
Make your summer count! Join our collections and customer service teams and gain valuable hands on experience while developing skills that will benefit you for your future career.
If you are a university student preparing for the summer break, this is a chance to gain valuable experience and potentially return for future holidays and busy periods.
At BFS, our customer care and resolution specialists help customers who have fallen behind on their repayments get back on track. These conversations can be challenging, but they're also incredibly important. You'll combine empathy, resilience and sound judgement to create practical repayment solutions while helping customers navigate difficult financial situations.
The Role
As a Summer Customer/Collections Specialist, you will join BFS’s customer care and resolution team. Where you will get the chance to supporta portfolio of customers experiencing arrears and work with them to find a sustainable repayment outcome, as well as working with customers calling in to ask questions and ensuring they receive an answer. In this role you will need to think on your feet, as no two days are the same.
What you'll do
- Contact customers to discuss overdue accounts and repayment options
- Manage inbound and outbound customer conversations professionally and confidently
- Assess customer circumstances and identify suitable solutions
- Review loan information and make informed decisions while customers are on the phone
- Navigate challenging conversations with empathy and professionalism
- Identify risk factors, hardship indicators and escalation requirements
- Maintain accurate documentation and records
- Apply responsible lending obligations, company policies, and compliance requirements
- Work closely with leaders and colleagues to achieve positive customer outcomes
- Undertake administrative duties as and when instructed
If you have the right attitude and resilience, you’ll receive training, coaching and support to build your capability and judgement.
