Customer & Settlements Specialist
Avanti Finance is growing – fast
We’re on a mission to become the best specialist lending company in New Zealand and Australia, and we’re looking for ambitious, driven people to help get us there.
We’ve got bold goals and a clear vision for the future. That means exciting opportunities for those ready to champion new ideas, challenge the status quo, and grow alongside us.
If you’re hungry to make an impact, thrive in a fast-paced environment, and love turning ideas into action – you’ll feel right at home here.
The Role
This role is ideal for someone who enjoys helping customers and thrives in a fast paced environment, working a five day roster that includes Saturday and Sunday.
In this hybrid role, you’ll split your time between Customer Services and Settlements, flexing your focus to where support is most needed. You’ll play a key role in ensuring customers and introducers receive timely, accurate support - whether that’s answering enquiries at first contact or helping progress applications through to settlement. You’ll be part of a collaborative environment where development is encouraged, and where your ability to adapt, problem‑solve, and communicate clearly will make a real difference to service levels and customer experience.
What You’ll Be Doing
Your responsibilities will flex across both Customer Services and Settlements, depending on business needs. This variety helps ensure customers and introducers receive timely, high‑quality support at key points in their journey
Handling inbound calls and emails from customers with professionalism and empathy
- Providing clear, accurate information at the first point of contact
- Resolving enquiries efficiently and escalating where appropriate
- Supporting service levels during periods of high contact volumes
- Supporting loan applications and settlements during peak activity periods
- Working closely with internal teams, introducers, and external partners
- Ensuring documentation and processes are completed accurately and on time
- Helping maintain strong turnaround times and responsiveness
What You’ll Bring
Experience in customer service, contact centre, financial services, or a similar environment
- Strong communication skills and a calm, solution‑focused approach
- Attention to detail and the ability to manage multiple tasks
- A flexible mindset and willingness to learn across different areas
- Confidence working in fast‑paced, customer‑facing situations
Experience in lending, finance, or settlements is great - but not essential. We value attitude, curiosity, and a genuine desire to help customers
What's in it for me?
At Avanti Finance, you'll be supported to grow your career, develop new skills and take ownership of your professional development.
You'll have the chance to give back to the community through initiatives such as Duffy Books in Homes and our annual volunteer day programme.
Depending on the role and team, flexible working arrangements may be available to support your work-life balance.
You'll have access to a range of benefits, which include enhanced KiwiSaver employer contributions (on top of your base salary), enhanced parental and secondary carer benefits, free access to a gym, pilates studio, sauna and state-of-the-art end of trip facilities, and fresh fruit in the office.
If you're looking for a place where you can realise your potential, feel supported and make a meaningful contribution, we'd love to hear from you.
