Customer & Settlements Specialist

The Role

In this hybrid role, you’ll split your time between Customer Services and Settlements, flexing your focus to where support is most needed. You’ll play a key role in ensuring customers and introducers receive timely, accurate support - whether that’s answering enquiries at first contact or helping progress applications through to settlement. You’ll be part of a collaborative environment where development is encouraged, and where your ability to adapt, problem‑solve, and communicate clearly will make a real difference to service levels and customer experience.

What You’ll Be Doing

Your responsibilities will flex across both Customer Services and Settlements, depending on business needs. This variety helps ensure customers and introducers receive timely, high‑quality support at key points in their journey

• Handling inbound calls and emails from customers with professionalism and empathy
• Providing clear, accurate information at the first point of contact
• Resolving enquiries efficiently and escalating where appropriate
• Supporting service levels during periods of high contact volumes
• Supporting loan applications and settlements during peak activity periods
• Working closely with internal teams, introducers, and external partners
• Ensuring documentation and processes are completed accurately and on time
• Helping maintain strong turnaround times and responsiveness

What You’ll Bring

• Experience in customer service, contact centre, financial services, or a similar environment
• Strong communication skills and a calm, solution‑focused approach
• Attention to detail and the ability to manage multiple tasks
• A flexible mindset and willingness to learn across different areas
• Confidence working in fast‑paced, customer‑facing situations

What's in it for me?

Within the Avanti Finance Group, you can look forward to flexible and hybrid working as we offer up to two days working from home following your initial training period. We give back to our communities through our support of Duffy Books, and by offering an Annual Volunteer Day for you to use for a purpose that's close to your heart. We believe in celebrating diversity, and we also celebrate talent and development by working with you through an established capability framework that puts you in the driving seat of your development while achieving business goals. You won't find a gender pay gap here, as we have great remuneration packages but as we all know there's more to an awesome job than the money. If you are happy and fulfilling your potential, while feeling supported, valued and empowered, then that’s a win for us! Fresh fruit, My Everyday Wellbeing Memberships, and increased Kiwisaver match is there for you to feel good from the inside out.

Apply now

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