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Customer Accounts Assistant
Avanti Finance is growing – fast
We’re on a mission to become the best specialist lending company in New Zealand and Australia, and we’re looking for ambitious, driven people to help get us there.
We’ve got bold goals and a clear vision for the future. That means exciting opportunities for those ready to champion new ideas, challenge the status quo, and grow alongside us.
If you’re hungry to make an impact, thrive in a fast-paced environment, and love turning ideas into action – you’ll feel right at home here.
We’re on the lookout for one detail-oriented, reliable individual to join our Collections team on a 6-month contract. If you’re sharp, organised, and ready to roll up your sleeves, this could be your next challenge.
As a Customer Accounts Assistant, you can expect to:
You’ll be responsible for sending key communications to borrowers in early arrears. Using our loan management system, you’ll manage a portfolio of accounts, selecting and sending pre-written email and letter templates tailored to each customer’s situation. Accuracy, timeliness, and attention to detail are absolutely essential – you’ll help us maintain service excellence and ensure privacy standards are upheld.
You’ll be great at this if you:
- Have strong computer literacy and pick up systems quickly.
- Write clearly and professionally.
- Can stay organised and meet deadlines under pressure.
- Pay close attention to detail and work efficiently.
- Bring a proactive mindset and strong work ethic.
- Assisting with general administrative tasks such as preparing reports, updating spreadsheets, and maintaining documentation (based on skill level and experience)
- Supporting day-to-day office operations including managing groceries, handling couriers, and coordinating mail/post
- Providing ad hoc support to the team as needed to ensure smooth office functioning.
Previous experience isn’t required – but if you’ve worked in a similar role, that’s a bonus.
What we offer:
- A 6-month contract with the potential to make a real impact.
- A central Sydney location with easy transport links.
- A small, friendly, and supportive team culture.
- Flexible working hours and the option to work from home once you’re fully trained.
- Working right
What's in it for me?
Within the Avanti Finance Group, you can look forward to flexible and hybrid working as we offer up to two days working from home following your initial training period. We give back to our communities through our support of Duffy Books, and by offering an Annual Volunteer Day for you to use for a purpose that's close to your heart. We believe in celebrating diversity, and we also celebrate talent and development by working with you through an established capability framework that puts you in the driving seat of your development while achieving business goals. You won't find a gender pay gap here, as we have great remuneration packages but as we all know there's more to an awesome job than the money. If you are happy and fulfilling your potential, while feeling supported, valued and empowered, then that’s a win for us! Fresh fruit, Healthy Food Guide Memberships, and increased Kiwisaver match is there for you to feel good from the inside out.
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Our values keep us grounded
Even as we scale, our values remain our compass:
* People First: We care deeply – for our team, our customers, our partners, and our communities. This is a place where you’re supported to show up as yourself and do your best work.
* Relentlessly Helpful: We roll up our sleeves and make things happen. Whether it’s helping a customer, an introducer, a teammate, or your own career, we’re here to make the impossible possible.
* Do What’s Right: No shortcuts. No ego. Just doing the right thing, every time. Trust and transparency are at the heart of how we do business.
We’re building a workplace where people are challenged, supported, and inspired to do their best work – because when our people thrive, so does our business.
At Avanti, you’ll be joining a team that’s as ambitious as it is grounded in purpose. We’re not just growing fast – we’re growing to be the best.
Come be part of something that’s making a real difference.
Respectfully, no agencies please.