Credit Controller - Late Collections

Avanti Finance Group is a privately owned specialty lender operating across New Zealand, and Australia. We are on an ambitious growth mission to lead and inspire our industry through innovation, and the development of exceptional financial services products whilst fostering a motivated and engaged workplace culture that is centered around personal growth and high performance.

With 270+ staff across our four offices in New Zealand and Australia, we are motivated to become the best finance company boasting strong growth and returns, as well as the best customer, introducer and employee experiences.

Reporting the Manager, Late Collections, the Credit Controller is responsible for engaging with customers to reduce arrears and find sustainable repayment solutions. This includes proactive outreach, handling inquiries, and ensuring compliance with company policies and financial regulations. 

In this role, you can expect to:

• Contact customers to discuss repayment options and resolve outstanding debts.
• Manage inbound and outbound customer inquiries professionally and efficiently.
• Apply company policies and regulatory requirements, including CCCFA and the Responsible Lending Code.
• Identify repayment difficulties early and work with customers to find solutions.
• Support customers in re-establishing regular payments while balancing business recovery goals.
• Initiate debt recovery actions when necessary, minimizing costs and impact on customers.
• Maintain integrity and compliance in all processes, following best practices in risk management.
• Collaborate with the team and contribute to a positive, customer-focused culture.
  

We are looking for candidates who have:

• Strong communication skills, both written and verbal.
• Experience in credit control, collections, or financial services, is preferred.
• Knowledge of relevant financial regulations and compliance requirements.
• Strong problem-solving and decision-making skills.
• Ability to manage time effectively and work independently.
• Resilience and professionalism when handling difficult customer interactions.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).

What's in it for me?

Within the Avanti Finance Group, you can look forward to flexible and hybrid working as we offer up to two days working from home following the initial training period. We give back to our communities through our support of Duffy Books, and by offering an Annual Volunteer Day for you to use for a purpose that's close to your heart. We believe in celebrating diversity, and we also celebrate talent and development by working with you through an established capability framework that puts you in the driving seat of your development while achieving business goals. You won't find a gender pay gap here, as we have great remuneration packages but as we all know there's more to an awesome job than the money. If you are happy and fulfilling your potential, while feeling supported, valued and empowered, then that’s a win for us! Our weekly fruit deliveries and membership with Healthy Food Guide is there for you to feel good from the inside out.

Ok, great, but now what?

You’re still reading, so hopefully that means you’re interested in us and you may be about to Google us. What you’ll find is an authentic, value driven, kiwi owned and operated finance success story. 35 years young with an exciting future ahead – now is a great time to join us! Our journey is one of continuous improvement, so curious, proactive and motivated change makers this is where you will thrive.

If you’re excited about this ad, then we’re excited to see your application. Hit apply now to start the conversation.

Our Talent team can’t wait to talk to you!