Collections Officer

Branded Financial is growing – fast

We’re on a mission to become the best specialist lending company in Australia and New Zealand, and we’re looking for ambitious, driven people to help get us there.

We’ve got bold goals and a clear vision for the future. That means exciting opportunities for those ready to champion new ideas, challenge the status quo, and grow alongside us.

If you’re hungry to make an impact, thrive in a fast-paced environment, and love turning ideas into action – you’ll feel right at home here.

Are you someone who loves helping people get back on track? Do you enjoy problem‑solving, building rapport, and navigating tricky conversations with confidence and empathy? If you’re looking for a role where you can make a real difference in customers’ financial wellbeing - we’d love to meet you.

The Role

We’re looking for a Collections Specialist to join our team. In this role, you’ll work closely with customers who may be experiencing financial pressure, helping them find practical pathways forward. You’ll use your financial services experience and excellent people skills to guide customers through the next steps, provide clarity, and ensure they feel supported.This is a great opportunity for someone who enjoys meaningful customer interactions, thrives in a structured environment, and brings a positive, solution-focused attitude to their work.

What you’ll be doing

Building genuine relationships with customers and understanding their current situation
Having confident but empathetic conversations about overdue accounts
Working with customers to set up sustainable arrangements and payment plans
Advising customers on available options and explaining obligations clearly
Collaborating with internal teams to resolve issues and ensure the best outcomes
Maintaining accurate records and following regulated processes
Contributing to continuous improvement by sharing insights and feedback

What you’ll bring

Experience in financial services, banking, lending, insurance, or a similar regulated environment is preferred
Strong communication skills - both written and verbal
A calm, professional approach to tough conversations
A problem-solver’s mindset and a genuinely helpful attitude
Solid organisational skills and comfort working with systems and processes
Resilience, positivity, and a team-first approach