Collections Officer
Branded Financial is growing – fast
We’re on a mission to become the best specialist lending company in Australia and New Zealand, and we’re looking for ambitious, driven people to help get us there.
We’ve got bold goals and a clear vision for the future. That means exciting opportunities for those ready to champion new ideas, challenge the status quo, and grow alongside us.
If you’re hungry to make an impact, thrive in a fast-paced environment, and love turning ideas into action – you’ll feel right at home here.
As our business continues to grow, so does our collections team. If your someone who enjoys problem solving, building relationships and helping customers with a way forward, this could be the role for you.
The Role:
We’re on the hunt for even more Collections specialists to join our growing team. Every day you’ll have the chance to make a real impact by working closely with customers experiencing financial pressure, helping them understand their options and find a way forward. Using your problem solving abilities, sound judgement and strong communication skills, you’ll guide customers through the next steps with clarity, confidence and empathy.
This is an excellent opportunity for someone who is
resilient, customer focused and motivated by helping people find practical
solutions, while building a rewarding career within a growing business.
What you’ll be doing
- Building genuine relationships with customers and understanding their current situation
- Having confident but empathetic conversations about overdue accounts
- Working with customers to set up sustainable arrangements and payment plans
- Advising customers on available options and explaining obligations clearly
- Collaborating with internal teams to resolve issues and ensure the best outcomes
- Maintaining accurate records and following regulated processes
- Contributing to continuous improvement by sharing insights and feedback
- Experience in financial services, banking, lending, insurance, or a similar regulated environment is preferred
- Strong communication skills - both written and verbal
- A calm, professional approach to tough conversations
- A problem-solver’s mindset and a genuinely helpful attitude
- Solid organisational skills and comfort working with systems and processes
- Resilience, positivity, and a team-first approach
