Thank you for your interest in this position.
We have received your application from Indeed, so the first step of your application is complete.
To finish your application we will email you further details.
Collections Officer
Avanti Finance is growing – fast
We’re on a mission to become the best specialist lending company in New Zealand and Australia, and we’re looking for ambitious, driven people to help get us there.
We’ve got bold goals and a clear vision for the future. That means exciting opportunities for those ready to champion new ideas, challenge the status quo, and grow alongside us.
If you’re hungry to make an impact, thrive in a fast-paced environment, and love turning ideas into action – you’ll feel right at home here.
Why this role hits different:
Reporting to the Head of Customer Interactions, you'll use your communication
skills, emotional intelligence, and commercial savvy to deliver real impact - one
conversation at a time. You'll be the person customers are relieved to speak
with, not the call they're dreading.
What you'll be doing:
- Handle inbound and outbound calls with professionalism, empathy, and genuine energy
- Build trust-based relationships that leave customers feeling heard, supported, and understood
- Get to the heart of financial hardship - dig into the real story behind the missed payment
- Negotiate tailored payment solutions that are realistic, sustainable, and fair
- Monitor and adjust plans as life happens, keeping customers on track without losing sight of business outcomes
- Document every detail like it matters (because it does) - accurate records, clear notes, seamless handovers
- Collaborate with internal teams to share insights and spot patterns that drive better outcomes
- Walk the tightrope between firmness and compassion - encouraging timely payment while respecting individual circumstances
Who you are:
- Experienced in debt collection within the Australian market - you know the landscape and the regulations
- A natural communicator who can connect with anyone and turn tough conversations into productive ones
- Skilled negotiator who finds the win-win, even when it's not obvious
- Detail-oriented and organised - you don't drop balls or miss follow-ups
- Comfortable with numbers, systems, and CRM tools (you don't shy away from tech)
- Self-starter with initiative, but you know when to loop in the team
- Positive,
resilient, and genuinely motivated to help people get back on their fee
What's in it for me?
Within the Avanti Finance Group, you can look forward to flexible and hybrid working as we offer up to two days working from home following your initial training period. We give back to our communities through our support of Duffy Books, and by offering an Annual Volunteer Day for you to use for a purpose that's close to your heart. We believe in celebrating diversity, and we also celebrate talent and development by working with you through an established capability framework that puts you in the driving seat of your development while achieving business goals. You won't find a gender pay gap here, as we have great remuneration packages but as we all know there's more to an awesome job than the money. If you are happy and fulfilling your potential, while feeling supported, valued and empowered, then that’s a win for us! Fresh fruit, Healthy Food Guide Memberships, and increased Kiwisaver match is there for you to feel good from the inside out.
https://vimeo.com/1081452033/4cc11ed63b
Our values keep us grounded
Even as we scale, our values remain our compass:
* People First: We care deeply – for our team, our customers, our partners, and our communities. This is a place where you’re supported to show up as yourself and do your best work.
* Relentlessly Helpful: We roll up our sleeves and make things happen. Whether it’s helping a customer, an introducer, a teammate, or your own career, we’re here to make the impossible possible.
* Do What’s Right: No shortcuts. No ego. Just doing the right thing, every time. Trust and transparency are at the heart of how we do business.
We’re building a workplace where people are challenged, supported, and inspired to do their best work – because when our people thrive, so does our business.
At Avanti, you’ll be joining a team that’s as ambitious as it is grounded in purpose. We’re not just growing fast – we’re growing to be the best.
Come be part of something that’s making a real difference.
Respectfully, no agencies please.