Collections Officer AU

Avanti Finance Group is a dynamic, privately owned non-bank lender operating across Australia and New Zealand. We’re on a growth mission to lead and inspire our industry through innovation and the development of exceptional financial services products. Our culture is centered around personal growth, high performance, and a supportive, collaborative team environment.

This role is reporting to the Collections Officer - Team lead

The purpose of the role is to support BFS and Avanti Finance Group by providing end-to-end debt collection for consumer and commercial clients in the automotive industry. This is your chance to make a real impact, grow your career, and thrive in a fast-paced, high-performing team.

IN THIS ROLE, YOU WILL:

Do-the-Doing

• Take ownership of the full collections process for both consumer and commercial clients. Your expertise drives real results.
• Use your empathy and problem-solving skills to identify customers in financial hardship and recommend the best solutions, from tailored repayment plans to alternative actions such as field calls, repossessions, or write-offs.
• Become a detective by conducting investigations and skip tracing to help locate hard-to-find customers and resolve outstanding accounts.
• Build strong, professional relationships with auction houses and external mercantile agents, representing Avanti with integrity and confidence.
• Be a compliance champion by ensuring every action meets regulatory requirements for Debt Collections and NCCP consumer guidelines.
• Protect customer privacy and uphold the highest standards by working in line with all company procedures and privacy laws.

Always Ensure Integrity, Risk and Compliance

• Apply a risk and compliance lens, ensuring legal adherence and managing all day-to-day risks through the appropriate channels.
• Operate with integrity by upholding high standards in compliance and risk management through adherence to the three lines of defence model.

Living Our Values: Relentlessly Helpful, Do What's Right, People First

• Be a team player and follow your manager's reasonable instructions, performing additional duties as needed.
• Bring your whole self every day, proactively promoting a wellness, inclusive, health and safety conscious culture at Avanti.

THE SUCCESSFUL CANDIDATE WILL HAVE:

• Experience in banking and/or finance industries, in a similar role including customer service.
• Preferred experience in Asset Finance.
• Intermediate skills in the Microsoft Suite including Word and Excel.
• Attention to detail with an analytical approach and strong communication.
• Excellent time-management skills with an ability to work in a pressured, high-paced environment.
• Strong communication skills, relationship building and management skills, and confident telephone manner.
• Team player with a collaborative work style.
• Masterful at multi-tasking and keeping pace in a dynamic and fast-paced environment.
• Excellent work ethic and self-motivated, with interests in ongoing personal development.
• Strong verbal and written communication skills.