Assurance Lead
Avanti Finance is growing – fast
We’re on a mission to become the best specialist lending company in New Zealand and Australia, and we’re looking for ambitious, driven people to help get us there.
We’ve got bold goals and a clear vision for the future. That means exciting opportunities for those ready to champion new ideas, challenge the status quo, and grow alongside us.
If you’re hungry to make an impact, thrive in a fast-paced environment, and love turning ideas into action – you’ll feel right at home here.
We've spent the past few years transforming our Customer Care & Resolution function to set ourselves up for the future, and we're not done yet. This is your chance to play a key role in what's next - working with a talented team, influencing meaningful change, and helping us continue to raise the bar for quality, compliance and customer experience. This is a newly created role where you'll take ownership of our assurance framework, providing quality oversight across customer interactions, lending decisions, documentation, processes and compliance obligations. You'll identify trends, uncover opportunities for improvement, and work closely with leaders to strengthen capability, quality and customer outcomes.
What you'll be doing
- This is a hands-on role that combines quality assurance, compliance validation, coaching and continuous improvement.
- Own and continuously improve the Customer Care & Resolution Assurance Framework.
- Conduct quality reviews across customer interactions, credit decisions, documentation and operational processes.
- Monitor compliance with lending regulations, internal policies and operational standards.
- Identify risks, control gaps and emerging trends, providing practical recommendations for improvement.
- Produce assurance reporting and insights for leadership.
- Support leaders with coaching, calibration and capability development.
- Partner closely with Customer Care, Operations, Credit, Risk, Compliance and Legal teams.
- Help drive a culture of accountability, fairness and continuous improvement.
What we're looking for
We're interested in people who can balance risk, compliance and customer outcomes while building strong relationships across the business.
You'll bring:
- Experience in quality assurance, compliance, operational risk, auditing, collections, customer care, lending or a similar discipline.
- Strong knowledge of financial services, lending processes or regulated environments.
- An ability to identify patterns, analyse data and translate findings into practical actions.
- Confidence influencing stakeholders and providing constructive feedback.
- A continuous improvement mindset and a passion for quality outcomes.
- A customer-first approach and sound judgement.
Experience with lending legislation, responsible lending obligations and regulatory compliance within financial services will be highly regarded.
What's in it for me?
At Avanti Finance, you'll be supported to grow your career, develop new skills and take ownership of your professional development.
You'll have the chance to give back to the community through initiatives such as Duffy Books in Homes and our annual volunteer day programme.
Depending on the role and team, flexible working arrangements may be available to support your work-life balance.
You'll have access to a range of benefits, which include enhanced KiwiSaver employer contributions (on top of your base salary), enhanced parental and secondary carer benefits, free access to a gym, pilates studio, sauna and state-of-the-art end of trip facilities, and fresh fruit in the office.
If you're looking for a place where you can realise your potential, feel supported and make a meaningful contribution, we'd love to hear from you.
Full Time
Job no: HFAH60594
Location: Auckland
Brand: Avanti Finance
Closing Date: Friday, 4 September 2026